1.1 Understanding Digital Transformation Digital transformation is the process of fundamentally rewiring how an organization operates by integrating technology into its core business processes. Over the past 50 years, digitalization has gradually transformed the global economy and society. The historical milestones of this evolution include the introduction of computer-aided design in the late 1970s, enterprise resource planning in the 1980s, and customer relationship management in the early 1990s. 1.2 Importance and Goals of Digital Transformation: Unlocking Competitive Advantages Digital transformation is a strategic imperative for businesses seeking to thrive in the rapidly evolving landscape of the digital age. At its core, the process is driven by a set of overarching goals designed to position organizations as industry leaders, enhance customer experiences, and streamline operational costs. Let's delve into the significance and key objectives of digital transformation:  ...